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FAQ & Support

Find answers to common questions, or reach out to our support team.

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Contact Form

Have a specific question or issue? Send us a message using the form below.

We typically respond within 2-3 business days. If your matter is urgent, please include "Urgent" in your message.

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Account & Data Deletion

You can delete your Shikishi.app (iOS / Android) account and the data associated with it at any time, using either of the methods below. Please note that deletion cannot be undone.

Method 1: Delete Your Account in the App

Open the app and tap the "Account" tab at the bottom of the screen
Open "Account Settings"
Select "Delete Account"
Complete identity verification (enter your password, or sign in again with Apple/Google)
Tap "Delete" on the final confirmation screen to delete your account

Method 2: Request Deletion via the Web (If You Cannot Use the App)

If you cannot delete your account from within the app (for example, because you have already uninstalled it), please contact us with the words "Account deletion request" using the contact form above or by email (support@shikishi.app). Please include the email address registered to your account (for identity verification, we may ask you to send the request from that registered email address). We will delete your account promptly after verifying your identity.

Data That Is Deleted or Retained

Deleted: Account information (account name, email address, and optionally registered date of birth / gender), shikishi data in progress or purchased, uploaded materials such as images and videos, coin balance and coin history, and notification history. Issued QR codes and collaborative editing sessions are deactivated.
Retained: Records that we are legally required to keep are retained for the statutory period. Payment and transaction records held by the App Store (Apple), Google Play (Google), or our payment service provider (Stripe) are handled in accordance with each company's privacy policy (the Company does not retain credit card numbers).

For details on data retention periods, see Article 9 of our Privacy Policy.

Frequently Asked Questions

Before reaching out, you might find your answer here.

Is the app free to use? expand_more

Installing the app, using the calendar feature, and creating a shikishi are all free. A purchase is required when you hand your finished group card over to the recipient. See the Pricing page for details.

How do I create a shikishi? expand_more

First, install the app for iOS or Android. Select the "Create" menu at the bottom of the home screen, then choose either "Template" or "Original" to open the creation screen.
"Template" lets you add text and photos to one of our ready-made shikishi.
"Original" uses AI to generate a shikishi from scratch.

Can multiple people work on the same group card? expand_more

Yes. Use the "Create Together" feature.
The leader (the purchaser) selects "Create Together" from the shikishi creation screen and shares the resulting code with members.
Members can open "Create" > "Create Together" at the bottom of the home screen, enter the code, and start editing the shikishi.
Members can also send purchased coins to the leader.

Does the QR code expire? expand_more

Yes, it expires three months after issuance. Once three months have passed, the QR code becomes invalid and the group card's content is deleted from our servers, so we recommend downloading it as soon as possible.

Is the text or images I enter for Original (AI-generated) shikishi used for AI training? expand_more

No, the content you enter is never used for AI training. The AI we use is provided by Google, so you can use it with confidence.